Returns & Exchanges
At SurfStitch, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures you get back to the water as quickly as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.
Attach the Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your package.
Drop and Track
Drop your parcel at any authorized postage location and use the provided tracking link to monitor your return's progress to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing